Marriott – Sean Carpenter

customer service

WTF AT&T…IDK WIIFM?

I am a loyal AT&T customer. I have been for a long, long time. I actually have all for of my digital communication services at home through AT&T – home phone, mobile service, Internet and U-Verse cable TV. I write a large check each month to them for the privilege of being their customer. (Okay,…

customer service

Say Yes to an AYS Attitude

I’ve said it for the last few years – “great service” isn’t enough anymore. It’s too easy for today’s customers & clients to look elsewhere for something newer, fresher, better or different. If people do a Google search and don’t find what they are looking for on the 1st page they don’t go to page…

customer service

Just Make It Right

When a customer or client brings a problem to your attention, do what you need to do to understand the problem. Then identify a way to solve the problem. Don’t make excuses for why the problem exists. That is not what the customer is looking for. Instead, offer an apology or at minimum, an “understanding.”…