The Fred Factor – Sean Carpenter

Bar Louie, Bill Marriott, Coldwell Banker, Coldwell Banker King Thompson, Coldwell Banker West Shell, Courtyard, Courtyard by Marriott, customer service, Marriott, The Fred Factor, Thrifty

Feeling at Home Away from Home

I am a big believer in the power of great customer service. I always enjoy receiving excellent service and I am guessing that you do too. I always do my best when I am the service provider to make sure my guests, agents or audiences feel that when they were in my care that they…

Amazon.com, customer service, Fred, Mark Sanborn, Port Columbus International Airport, Sean Carpenter, The Fred Factor, Thrifty

The Fred Factor in Real Life

One of my favorite books about outstanding service and making your customers enjoy a great experience is The Fred Factor by Mark Sanborn. The subtitle of this book is “How passion in your work and life can turn the ordinary into the extraordinary.” Have you read it? It’s worth going out to Amazon.com or your…