Sean Carpenter
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Port Columbus International Airport

customer service, Delta Airlines, Port Columbus International Airport, The Arnold Sports Festival, Volkswagen

Why Can’t All Gate Agents Be Great Agents?

First, let me say that this post is about three weeks late. It’s one of those posts I probably should have pounded out as soon as it happened but then life got in the way. I am sure everyone who blogs knows just what I’m talking about. But just like the old saying goes, “Better…

Amazon.com, customer service, Fred, Mark Sanborn, Port Columbus International Airport, Sean Carpenter, The Fred Factor, Thrifty

The Fred Factor in Real Life

One of my favorite books about outstanding service and making your customers enjoy a great experience is The Fred Factor by Mark Sanborn. The subtitle of this book is “How passion in your work and life can turn the ordinary into the extraordinary.” Have you read it? It’s worth going out to Amazon.com or your…


Sean Carpenter is a licensed Realtor in the state of Ohio with Coldwell Banker Realty.

614-989-2277 (CARP)

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