Fred – Sean Carpenter

#Blogworthy, customer service, Fred, Marciano, Marriott, Monday Morning Match, Southwest Airlines, Starbucks

Let’s All “Kick Tail” in 2020

Can you catch people doing something amazing and let them know you appreciate it. What a great way to challenge every employee to elevate their efforts, and take a little more pride in what they do which just might help improve every passenger experience on their journey.

Amazon.com, customer service, Fred, Mark Sanborn, Port Columbus International Airport, Sean Carpenter, The Fred Factor, Thrifty

The Fred Factor in Real Life

One of my favorite books about outstanding service and making your customers enjoy a great experience is The Fred Factor by Mark Sanborn. The subtitle of this book is “How passion in your work and life can turn the ordinary into the extraordinary.” Have you read it? It’s worth going out to Amazon.com or your…