customer service

#Blogworthy, customer service

For Pete’s Sake – 40 Years of Service & Stories

I’m sitting at the Thurgood Marshall Airport in Baltimore (BWI) waiting for my flight to Denver. I just spent a few days here for a Mastermind Session with some fellow business professionals talking about everything from business planning to customer experience to personal development. On the way to the airport, one of my hosts, Doug…

A PSA About the TSA That Might Make Your Day

When it comes to great customer service or expedient social care, my guess is most people wouldn’t have the Transportation Safety Administration any on their list. Heck, they might not even be in the Top 100 companies, organizations or brands you would think of. Thanks to John on the social care team on Twitter (@AskTSA),…

customer service

The Power of Listening – An Example of Customer Service

I was in Miami last week at Coldwell Banker’s Gen Blue Experience – a gathering of 3000+ agents, brokers, owners and affiliates from around the globe. Late one night my roommate for the week and I ordered room service at the Ritz Carlton. When the guy brought me my food, I asked him if he…