customer service

customer service, The Realtor's Toolbox

My Very Own Pit Crew

You don’t trust your health to just anyone, do you? Sure, you might google for info on the latest aches and pains you have. You might visit WebMD to see what type of medication might be suggested for the latest head cold and you might even ask your grandmother for an old fashioned remedy for a sour…

Are You the Chair Man of Your Business?

I love it when I am caught off guard by people delivering truly remarkable service. It’s even cooler when the person you catch isn’t doing it in front of an audience or a customer. In these instances, you know they are truly focused on doing things right because it’s the right thing to do. I’m in…

customer service

Listen Closely As Our Options Have Changed

Sometimes I wonder if companies listen to themselves. Do you think most companies have looked at their service or product through the consumer’s eyes? Shouldn’t there be someone on every organization’s staff that thinks through some of their policies and protocols so they can assess if it even makes sense? Is There a Flow Chart for Stupid? An…