Bertha looked up at me from behind the counter and smiled. I smiled back. This wasn’t Bertha’s first rodeo and I certainly wasn’t going to be her toughest bull.
Can you catch people doing something amazing and let them know you appreciate it. What a great way to challenge every employee to elevate their efforts, and take a little more pride in what they do which just might help improve every passenger experience on their journey.
I’m glad my #travelkarma took me to Tampa tonight and gave me a few hours to build relationships, solve problems and have fun with my friend. But this post isn’t about me and my philosophy,
