Sean – Page 186 – Sean Carpenter

Monday Morning Match

I Used to Hate It, But Now…

Monday Morning Match is a quick post – maybe a quote, inspirational story or idea – intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning. Meatloaf. Thinking back to my youth it was easily one of my least favorite meals. Not that my mother…

#Blogworthy, customer service

For Pete’s Sake – 40 Years of Service & Stories

I’m sitting at the Thurgood Marshall Airport in Baltimore (BWI) waiting for my flight to Denver. I just spent a few days here for a Mastermind Session with some fellow business professionals talking about everything from business planning to customer experience to personal development. On the way to the airport, one of my hosts, Doug…

customer service

A PSA About the TSA That Might Make Your Day

When it comes to great customer service or expedient social care, my guess is most people wouldn’t have the Transportation Safety Administration any on their list. Heck, they might not even be in the Top 100 companies, organizations or brands you would think of. Thanks to John on the social care team on Twitter (@AskTSA),…