Monthly Archives: January 2016

Don’t Be Afraid of Opposition

Monday Morning Match is a quick post – maybe a quote, inspirational story or idea – intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning. Don’t be afraid of opposition… A kite rises against the wind, not with it.” – Hamilton Mabie It’s time…

FitBit is Legit When It Comes to Customer Service

When Wearable Technology Wears Down The alarm clock on my FitBit Charge wakes me up each day at 5:15am. Three subtle vibrations shake me from my slumber and remind me it’s time to start a new day.  I’ve been really disciplined about my exercise so far this year so I usually head downstairs, grab a glass…

How to Change the Channel When You Don’t Have the Remote

Monday Morning Match is a quick post – maybe a quote, inspirational story or idea – intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning. How to Change the Channel When You Don’t Have the Remote If you don’t like what’s on the TV,…

Influence, Shoulders & Social Connections

  As a child, you listened to your parents. You also heeded the guidance from teachers, policemen & fireman as well as any other knowledgeable adults. You grew older and started to realize the wisdom and knowledge of a smaller, more specific group of people. Life went on and your connections became based on the people…

Just Make It Right

When a customer or client brings a problem to your attention, do what you need to do to understand the problem. Then identify a way to solve the problem. Don’t make excuses for why the problem exists. That is not what the customer is looking for. Instead, offer an apology or at minimum, an “understanding.”…

Bringing Out the Big Hitters

Monday Morning Match is a quick post – maybe a quote, inspirational story or idea – intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning. Time for a Talent Assessment What is it that you are really good at? In other words, if there…

Worth Repeating

Monday Morning Match is a quick post – maybe a quote, inspirational story or idea – intended to spark some motivation inside each of you so your week gets off to a fantastic start on Monday morning. I heard something this weekend that was powerful. I felt others would enjoy it as well so I posted…