Miracle at the Baggage Claim

I love when companies find ways to do something more than what is expected. Anytime a business or service provider can have fun with their clients and do something to make them feel like they aren’t just nameless, faceless revenue sources, it becomes a win-win situation for everyone.

Check out what Canada’s WestJet Airlines did for some passengers who were traveling on two separate flights from Hamilton and Toronto to Calgary recently…

(Click here if you don’t see the video below)

Now before you get all “Bah Humbug” about this and say “it’s just a publicity stunt” or “sure, if I had an extra $10,000 I could do something like too,” ask yourself instead what you could do to surprise your clients and customers. What is something you could do that would have the recipients telling others about your awesomeness? How can you listen more to your customers and deliver exactly what they wanted?

Well done WestJet. May your holidays be turbulence free!


4 Responses to Miracle at the Baggage Claim
  1. Richard De Vita
    December 10, 2013 | 2:27 pm

    This is always the most wonderful time of the year. If only more people could have the feelings of joy, compassion and generosity throughout the year. It could just keep getting better for all. Thanks for sharing this cheerful message. Wishing All the Happiest of Holidays.

    • Sean
      December 15, 2013 | 1:28 pm

      Thanks for jumping in Richard. Happy holidays to you and your family.

  2. Andy Hopkins
    December 10, 2013 | 8:43 pm

    Thanks Sean. Literally brought tears to my eyes. The traveler’s reactions were priceless.

    • Sean
      December 15, 2013 | 1:27 pm

      Thanks Andy. I thought it was really neat how everyone worked together to make it such a special surprise. Happy Holidays to you and the family.