Monthly Archives: March 2010

To Be a Pro, You’ve Got To Be Con…sistent

How consistent are you? Have you ever visited a restaurant where you really enjoyed the experience (meal, service, ambiance, etc.) so much so that you told people about it and got excited thinking about the next time you’d return? Have you ever pulled into the parking lot of that same restaurant, eager to see how…

How Now, Island Cow?

“Vacation used to be a luxury, however, in today’s world, it has become a necessity.” Have you ever felt that way some days? Now I love my job and the impact I get to have on other people, but there are just some days where the vacation you have coming up can’t arrive soon enough….

What Does Your "Out of Office" Message Say About You?

Isn’t it great to get away from the office every now and then? I’m not talking about leaving on Friday afternoon only to return on Monday morning. I’m talking about getting away for enough time that you need to consider changing your voice mail and your email auto-reply. Are you the kind of person who…

Mileage May Vary

It’s kind of strange that this is the second post in less than three weeks to focus on my car’s odometer but it’s not very often that you see your birth date on your dashboard, is it? Are you paying attention to those signs that might be popping up right before your eyes? Do you…

Where Does Passion Come From?

I’ve been on a big kick lately about people bringing passion to their jobs. I don’t care if they are an artist, a banker, a teacher, a waiter or whatever. We need to realize that everyone benefits when people are excited about what they do and how they deliver it to their customers, clients, neighbors…

Postin’ About Poston

Today is s a bittersweet day for me. My long time Training Coordinator and assistant, Sarah Poston, has been promoted and has moved downstairs to her new desk and new role. The “bitter” part comes because she did such a great job of keeping me on track, focused on my responsibilities and always had me…

Being "The Source" of the Source

Your clients, friends and family trust you, know you and love you. They look to you for advice about their homes, their communities and anything else that might be on their minds and that is a good thing. Remember, if they are calling you, that means they’re not calling who? Right – the competition. People…

Could Your Business Use a Little "Umph"?

Over the weekend I had my first opportunity to see the band Umphrey’s McGee. According to their website, Umphrey’s McGee was “founded in 1997 in the shadows of the Golden Dome of Notre Dame in South Bend, Indiana. Umphrey’s McGee soon made Chicago home base and set their sights on becoming one of the premier…