Everyone loves to get something they didn’t ask for, especially if it’s free, right?
Here’s an idea for anyone who wants to give people they interact with something they don’t necessarily need, but when they get it, it will greatly improve their experience.
A smile.
Think about it. It doesn’t cost the giver or the receiver anything but the value is priceless. On the contrary, when you go through a personal interaction and don’t get a smile (or give one) you feel a bit less for the effort, don’t you?
Just like a screwdriver or a hammer, it’s a tool every salesperson should have in their toolbox.
Give your smile plenty of use today, tomorrow and the next day. Remember, it’s not the gift that matters, it’s the giving.
Until next time…Build Relationships…Solve Problems…and Have Fun.
And Smile!
2 thoughts on “"Don’t worry, it’s free of charge"”
Matthew Ferrara ·
Excellent posting – to remind us that smiles (like good manners) are the least expensive "service tool" we have and they go a LONG way toward building trust with our clients. Too many of us can't remember the last time we got "service with a smile" so it's great advice to us all that spreading smiles starts with us! Keep up the good postings – always enjoy them.
– Matthew
Sean M. Carpenter ·
Matthew – Isn't it funny how something so simple can enhance the vendor/client relationship so dramatically? I appreciate that you are one who shares his smile often, in class and out. Keep up the great work on your blog. It's one of my favorites.