It’s All About Service

Have you ever had one of those experiences with a company or service provider that truly made you feel like they were trying their best to exceed your expectations? They’re rare, aren’t they?When they do happen, you often say to yourself “why can’t it happen like that every time?”

What about when it’s you providing the awesome experience for a customer, client, co-worker or stranger? When you have gone that “extra mile,” “above and beyond,” or given “110 percent,” have you ever felt that sudden feeling of pride?

I came across this blog post about “service” from a blog called Cultural Offering and it really hit me as the type of service we are all trying to achieve. Service that makes someone tell a friend how good the experience was. Service that makes people talk. Service that makes someone write about it in a blog.

Is the service you provide worth blogging about?

2 Responses to It’s All About Service
  1. Lara Kretler
    January 31, 2009 | 11:34 pm

    Sean, great post. Especially in these economic times when we all need to keep our customers and clients as happy as we possibly can, sometimes customer service can be what makes all the difference. I know you will appreciate this blog post about customer service that goes way above and beyond: http://www.zazlamarr.com/blog/?p=240

    It’s an amazing story.

  2. Sean M. Carpenter
    February 1, 2009 | 12:01 am

    Thanks for sharing the Zappos post. I don’t even know what Zappos are but if my wife or daughter ever asks about them, I will certainly give them a hearty endorsement.

    Once of my favorite sayings (I have it posted on my wall) is:

    “Doing what’s expected only prevents customer dissatisfaction.

    One must do more than is expected to truly satisfy a customer.”

    Thanks for checking in to the blog. I hope you’ll come back and visit.